FAQs

About SPARE/WARE

What is SPARE/WARE?
SPARE/WARE is a modern lifestyle apparel brand inspired by the sport of bowling. We design premium, versatile pieces meant to live both on and off the lanes, built for everyday wear and rooted in a timeless sport.

What sets SPARE/WARE apart?
Unlike traditional bowling apparel, our products are designed with a lifestyle-first mindset: clean, modern pieces that feel just as natural off the lanes as they do inside the center. We focus on quality materials, timeless design and versatility, not loud graphics or short-term trends. Beyond apparel, we are committed to reinvesting in the sport through community support and future initiatives that help grow bowling at every level.

How can I contact SPARE/WARE?
Email support@thespareware.com any time. For general inquiries, partnerships or wholesale, email info@thespareware.com. We reply as quickly as we can during normal business hours and appreciate your patience as a growing, independent brand.

Sizing

What sizes do you carry?
SM, MD, LG, XL, 2X, 3X and 4X. Youth sizes run SM through XL. Available sizes are listed on each product page.

How do your pieces fit?
Most styles have a relaxed fit. Size down for a closer fit. Each product page lists its own fit note and size guide.

Are SPARE/WARE products true to size?
Fit varies by product. Check the size guide and fit note on each product page. If you have questions before you order, email support@thespareware.com.

Drops

What is a drop?
A limited run tied to a cause, like AT/EASE. Each drop is available for a set window and isn't restocked once it ends.

How do I get first access?
Sign up for emails at the bottom of any page.

Where does the money go?
Each drop lists who it supports and the share donated on its product pages.

Are processing times longer during launches or limited drops?
Yes. During new releases, limited drops or high-volume periods, processing may take a little longer. These items are often produced in smaller batches to maintain quality.

What does pre-order mean?
Pre-order items are made after your order is placed, in limited quantities. Timelines depend on demand and capacity and are not guaranteed. We will tell you in advance about any meaningful change. Because production starts soon after you order, pre-orders may not be cancelled or changed. If you order other items with a pre-order, your whole order may ship together once the pre-order item is ready. For faster delivery, place separate orders. We may occasionally include a limited THANK/YOU item for pre-ordering.

Discounts

Do you offer a military or first responder discount?
Yes. Active duty, Reserve and National Guard, veterans of every branch, and police, fire and EMS get 10% off (15% off through November). Fill out the request form on our Military & First Responder Discount page and we will email you to confirm your service.

How do I use my discount?
Once you are approved, the discount is added to the account tied to the email you submitted. Sign in with that email, then enter the code MILITARY at checkout.

Orders & Shipping

Where do you ship?
We ship within the United States and to Canada. Other international destinations are not available at this time.

How much is shipping?
Standard shipping (UPS Ground Saver) in the lower 48 states is $8.49 plus $0.49 per item, based on the weight of your order, so larger items like hoodies can count as more than one item. Orders of $100 or more ship free with standard shipping in the lower 48 states. Shipping to Alaska, Hawaii, U.S. territories and APO/FPO military addresses is a flat $14.99 per order and is not free, at any order size. UPS 2nd Day Air is available as an upgrade where UPS offers it, for an additional charge, and is never free.

How much is shipping to Canada?
Standard shipping to Canada is a flat $19.99 USD per order, and orders of $150 USD or more ship free. Prices show in Canadian dollars at checkout. Duties and taxes (GST/HST) are calculated and collected at checkout, so there is nothing more to pay when your package arrives.

How long does shipping take?
Orders are typically processed within 3-5 business days, excluding weekends and holidays. Once your order ships, you will get a confirmation email with tracking. Some products have their own fulfillment timelines, so check the product page before you order. We are not responsible for delays caused by carriers, weather or other circumstances beyond our control, but we will do our best to help.

How do I track my order?
Use the tracking link in your shipping confirmation email, or sign in to your account.

What if my package is lost or stolen?
Once the carrier marks an order as delivered, SPARE/WARE is not responsible for lost or stolen packages. If your package shows as delivered but you cannot find it, check with neighbors or building management, confirm the address you gave at checkout, and contact the carrier to start a claim. Need help? Email support@thespareware.com within 7 days of the delivery date.

Returns & Exchanges

What is your return policy?
You can request a return within 30 days after delivery. Items must be unworn, unwashed and in original condition, with tags. You arrange and pay for return shipping, and a 10% restocking fee is deducted from your refund. To start a return, email support@thespareware.com with your order number. See our Returns & Exchanges policy.

Can I return FINAL/SALE items?
No. FINAL/SALE items are final sale and can't be returned or exchanged. Giveaway and promotional items, and items bought as part of a bundled or "free item with purchase" offer, are also final sale. Please review sizing and product details carefully before you order. Orders shipped to Canada are final sale unless an item arrives damaged or defective, or the law where you live requires otherwise.

Do you offer exchanges?
Not directly. If you need a different size or item, return your original order (if eligible) and place a new one.

What if my item arrives damaged or defective?
Contact us as soon as you receive your order so we can review and make it right.

Do your products come with a warranty?
Yes. All SPARE/WARE products are backed by a 90-day workmanship warranty covering manufacturing defects. It does not cover normal wear and tear, misuse, improper care or accidental damage.

Product Care

How should I care for my apparel?
Care instructions are listed on each product page. Use them for the best results. In general, wash inside out in cold water on a gentle cycle with mild detergent, and avoid bleach and fabric softeners. Proper care helps maintain fabric, prints, embroidery and fit.

Savings & Promotions

Do you offer a military discount?
Yes. We offer a military and veteran discount as a thank-you for your service. To get a one-time discount code, email support@thespareware.com with "Military Discount" in the subject. You may be asked for proof of service. Please redact any sensitive personal information first. The discount may exclude gift cards and limited releases.

How can I stay updated?
Follow SPARE/WARE on social media and subscribe to our email list for releases, announcements and updates.